Terms & Conditions

Effective Date: September 14, 2026

Last Updated: September 14, 2026

1. About HiQuSolutions

HiQuSolutions provides software development and technology services, which may include:

• Custom software development
• Web application development
• Mobile application development
• SaaS and ERP solutions
• Business automation
• API and system integrations
• Logistics and dispatch software
• UI/UX and digital product development
• Software consulting
• System maintenance and technical support
• Other technology and software-related services

The specific services, deliverables, timelines, pricing, and responsibilities for a particular project may be defined in a separate proposal, quotation, statement of work, service agreement, or contract.

2. Website Use

You may use our website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website for any unlawful or fraudulent purpose
• Attempt to gain unauthorized access to our systems, servers, or networks
• Interfere with the security or operation of the website
• Introduce malicious software, viruses, or harmful code
• Scrape, copy, reproduce, or systematically extract website content without permission
• Misrepresent your identity or affiliation
• Use our website to infringe the rights of others
• Attempt to disrupt or overload our infrastructure
• Use information obtained from the website for unauthorized commercial purposes

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Project Engagements

When you engage HiQuSolutions for a software or technology project, the scope of work will normally be agreed upon before development begins.

Depending on the project, this may include:

• Project requirements
• Functional specifications
• Technology stack
• Deliverables
• Milestones
• Development timeline
• Pricing and payment schedule
• Client responsibilities
• Testing and acceptance criteria
• Maintenance and support arrangements
• Intellectual property arrangements

Where a separate written agreement exists, that agreement will govern the specific project and may supersede these Terms where the two documents conflict.

4. Proposals, Estimates, and Quotes

Any estimates, quotations, proposals, or timelines provided by HiQuSolutions are based on the information available to us at the time.

Unless expressly stated otherwise:

• Estimates are not guaranteed final prices.
• Changes in project requirements may affect cost and delivery time.
• Third-party costs may be charged separately.
• Additional features or functionality outside the agreed scope may require additional fees.
• Delays caused by the client, third parties, or circumstances outside our reasonable control may affect delivery schedules.

A project becomes formally binding when the applicable proposal, agreement, statement of work, or other contractual document is accepted by the client.

5. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information necessary for the successful completion of a project.

This may include:

• Business requirements
• Content and branding materials
• Credentials and access permissions
• API keys and third-party account access
• Product information
• Technical specifications
• Feedback and approvals
• Required legal or regulatory information

The client is responsible for ensuring that any materials, data, content, software, images, trademarks, or other assets supplied to HiQuSolutions may legally be used for the project.

Client delays may result in corresponding changes to project timelines.

6. Changes to Project Scope

A request that materially changes the agreed requirements may be treated as a change request.

Examples include:

• New features
• Additional pages or modules
• Significant design changes
• New integrations
• Changes to previously approved functionality
• Changes to the technology or architecture
• Additional environments or deployments

HiQuSolutions may evaluate the additional work and provide an updated estimate, timeline, or quotation before implementing the requested changes.

7. Payments

Payment terms will normally be specified in the applicable proposal, quotation, invoice, or service agreement.

Unless otherwise agreed in writing:

• Deposits or milestone payments may be required before work begins.
• Development work may be paused if required payments are overdue.
• Additional work outside the agreed scope may incur additional charges.
• Third-party services, licenses, hosting, domains, APIs, and other external costs may be billed separately.

All fees are exclusive of applicable taxes unless explicitly stated otherwise.

8. Late or Non-Payment

If an amount becomes overdue, HiQuSolutions may, where permitted by the applicable agreement:

• Suspend development work
• Suspend support or maintenance services
• Delay deployment or delivery
• Restrict access to services operated by HiQuSolutions
• Require outstanding balances to be paid before resuming work

Suspension of services due to non-payment does not automatically release the client from its payment obligations.

9. Software Delivery and Acceptance

Software projects may be delivered in stages according to the agreed project plan.

The client may be given an opportunity to review and test deliverables.

Unless otherwise agreed in writing, a deliverable may be considered accepted when:

• The client confirms acceptance;
• The client begins using the deliverable in production; or
• The client does not identify material defects within the agreed review or acceptance period.

Minor bugs or defects that do not materially prevent the intended functionality of the software will generally be addressed according to the applicable support or warranty arrangements.

10. Maintenance and Support

Unless explicitly included in a project agreement, ongoing maintenance and support are not automatically included in the development fee.

Support services may include:

• Bug fixes
• Security updates
• Technical assistance
• Performance improvements
• Software updates
• Hosting or infrastructure assistance

The scope, response times, availability, and fees for support may be defined in a separate maintenance or service agreement.

11. Third-Party Services

Software developed by HiQuSolutions may integrate with third-party services, APIs, platforms, hosting providers, payment processors, communication systems, analytics services, or other external technologies.

HiQuSolutions does not control third-party services and is not responsible for:

• Changes to third-party APIs
• Third-party outages
• Suspension or termination of third-party accounts
• Changes to third-party pricing
• Third-party security incidents
• Third-party terms or policies
• Third-party service limitations

Additional development work required because a third-party service changes may be treated as additional work unless otherwise agreed.

12. Intellectual Property

Unless otherwise specified in a written agreement, each party retains ownership of its pre-existing intellectual property.

Client-provided materials remain the property of the client or their respective owners.

HiQuSolutions may retain ownership of:

• Pre-existing software
• Frameworks
• Libraries
• Reusable components
• Development tools
• Templates
• Internal systems
• Generic code and technical methodologies
• Know-how and development techniques

Ownership or licensing of project-specific source code, designs, documentation, and other deliverables will be determined by the applicable project agreement.

Where full intellectual property ownership is transferred to the client, such transfer may be subject to payment of all outstanding amounts.

13. Open-Source Software

Projects may include open-source software and third-party libraries.

Such software remains subject to its applicable open-source license.

HiQuSolutions does not transfer ownership of third-party open-source software where it does not own that software.

Clients agree to comply with applicable open-source and third-party license requirements associated with software delivered to them.

14. Confidentiality

Both HiQuSolutions and its clients may receive confidential business, technical, financial, or operational information from one another.

Each party agrees to use reasonable measures to protect confidential information and not disclose it to unauthorized parties except where:

• Disclosure is required by law;
• Disclosure is necessary to perform the applicable services;
• The information has become publicly available without breach of confidentiality; or
• The disclosing party has provided appropriate authorization.

Additional confidentiality obligations may be established through a separate NDA or service agreement.

15. Client Data

Where HiQuSolutions processes data on behalf of a client as part of providing software development, hosting, maintenance, or related services, the client remains responsible for determining the lawful basis for processing that data and for providing appropriate notices and permissions.

HiQuSolutions will use client data only as reasonably necessary to provide the contracted services and fulfill its contractual, security, and legal obligations.

Additional data-processing requirements may be established through a separate agreement.

16. Security

We take reasonable technical and organizational measures to protect systems and information under our control.

However, no software, hosting environment, network, or internet transmission can be guaranteed to be completely secure.

Clients are responsible for maintaining appropriate security practices for their own accounts, credentials, infrastructure, users, and systems.

Clients should promptly notify HiQuSolutions if they become aware of unauthorized access or a security vulnerability affecting a HiQuSolutions-managed system.

17. Website Content

Information published on the HiQuSolutions website is provided for general informational purposes.

We attempt to keep website information accurate and current, but we do not guarantee that all information will always be:

• Complete
• Accurate
• Current
• Error-free
• Available without interruption

Service descriptions, technologies, case studies, examples, pricing information, and other website content may be changed or removed without notice.

18. Portfolio and Marketing

Unless restricted by a written agreement or confidentiality obligation, HiQuSolutions may identify completed projects or display limited project information in its portfolio, marketing materials, website, presentations, or social media.

We will not intentionally disclose confidential client information for marketing purposes.

If a client requires that a project remain confidential or not be publicly referenced, this should be agreed upon in writing.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the HiQuSolutions website and its general content are provided on an "as is" and "as available" basis.

We do not guarantee that:

• The website will always be available;
• The website will be free from errors;
• Information on the website will always be complete or current;
• The website will be free from viruses or other harmful components; or
• Every service or technology described on the website will be available at all times.

Specific warranties for paid software or development services, if any, will be defined in the applicable project or service agreement.

20. Limitation of Liability

To the maximum extent permitted by applicable law, HiQuSolutions will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to the use of our website or services.

This may include loss of:

• Profits
• Revenue
• Business opportunities
• Data
• Goodwill
• Business interruption
• Expected savings

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

For paid services, any additional limitation of liability may be established in the applicable service agreement.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless HiQuSolutions, its personnel, contractors, and service providers from claims, damages, liabilities, costs, and expenses arising from:

• Your unlawful use of the website or services;
• Your violation of these Terms;
• Your violation of applicable laws or regulations;
• Your infringement of third-party intellectual property rights; or
• Materials or information supplied by you that cause a third-party claim.

22. Suspension and Termination

HiQuSolutions may suspend or terminate access to its website or certain services where reasonably necessary, including in cases involving:

• Violation of these Terms
• Fraudulent or unlawful activity
• Security threats
• Unauthorized access
• Non-payment
• Misuse of our systems
• Legal or regulatory requirements

Termination of a service or project will be governed by the applicable agreement where one exists.

23. Force Majeure

HiQuSolutions will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters
• War or civil unrest
• Government actions
• Internet or telecommunications failures
• Major cloud or infrastructure outages
• Cybersecurity incidents
• Power failures
• Labor disputes
• Pandemics or public-health emergencies
• Third-party service failures

Where reasonably possible, we will communicate material delays and work to resume affected services.

24. Governing Law

These Terms shall be interpreted and governed by the applicable laws of the jurisdiction in which HiQuSolutions is legally established, unless a separate written agreement with a client specifies otherwise.

Any dispute arising from these Terms will, where legally applicable, be subject to the jurisdiction of the competent courts of that jurisdiction.

25. Changes to These Terms

HiQuSolutions may update these Terms from time to time.

When changes are made, the "Last Updated" date at the top of this page will be updated.

Your continued use of the website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

27. Entire Agreement

These Terms constitute the general terms governing use of the HiQuSolutions website.

For paid development projects or ongoing services, a separate proposal, statement of work, contract, NDA, service agreement, or other written agreement may contain additional terms.

If there is a conflict between these Terms and a specific written agreement, the specific written agreement will generally control for that project or service.

28. Contact Us

If you have questions regarding these Terms or HiQuSolutions services, please contact us:

HiQuSolutions
Website: hiqusolutions.com
Email: info@hiqusolutions.com

We will make reasonable efforts to respond to inquiries within a reasonable period.

29. Acceptance of These Terms

By accessing or using the HiQuSolutions website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue use of the website.